Clothing

Whether you’re coming for osteopathy or acupuncture, it is easier if you wear loose clothing so that it does not impede the examination of your limbs or back. But it is important to me that you feel comfortable, safe and empowered to move freely.

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Chaperone

If you would feel more comfortable being accompanied by someone, you are welcome to bring a spouse, friend or colleague with you.

 

What should I expect from my first visit?

Prior to your appointment, you will be asked to complete an intake form when you make your appointment which gives us your administrative details, some details about your current problem and your medical history. It will also ask for your consent to hold your data and that the clinic requires a minimum of 24 hours' notice if you cannot attend your appointment.

 

What should I bring?

• Medical reports

• x-rays and imagery

• list of medications

• results of previous blood/urine tests if applicable

 

At the appointment

I will go through your intake form with you and will ask further questions that includes your injury history, and possible further medical history. Gathering this information helps me to build up a picture of your problem for me to not only begin to form a diagnosis, it helps inform me through the examination phase of the session, creating a pathway for the most appropriate tests to be carried out which may include looking at your movement patterns, mobility, flexibility, and strength in and other relevant techniques specific to your needs. All findings will be discussed with you with the opportunity to ask questions at any point.

 

The examination is with your full consent and can be stopped at any point. If acupuncture is more relevant for you, I will look at your pulses and tongue. This gives me information about your background health.

 

Next steps

After establishing a diagnosis, I will explain my findings and the treatment options that are available to you. I will also give you an explanation of how many sessions you will need. If you are happy, we will go ahead with treatment and start you on the road to recovery as soon as possible.

 

​What are the types of treatment that I might receive?

Treatment is hands-on but gentle. Involving a combination of techniques, depending on your needs. All of this will be discussed with you prior to starting treatment.

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It may include some of the following:

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• A range of soft tissue massage techniques that can relieve pain, decrease tension in muscles, and give you the freedom to adopt a more natural, free posture.​

• Articulation and mobilisation to improve the function and range of movement in your joints. 

• Acupuncture needling to reduce pain, stimulate healing and improve wellbeing

 

Moxibustion – a form of heat using the burning on Chinese mugwart (not direct onto the skin) to reduce muscle tension.

 

Cupping reduces muscle pain and tension and stimulates blood flow.

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• Relaxation that enables the nervous system to calm, allowing you to breathe more slowly and deeply.

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• Tailored exercise/rehabilitation programmes for you to do at home, that can further enhance your progress and give you the ability to take control of your problem.

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• Advice about aspects of your lifestyle or movement which may be helpful in allowing you to increase your potential and experience less pain.

 

Is parking available?

The clinic has a car parking space directly in front of the entrance. However, the surface of the car park is gravel so for those patients using wheelchairs or walking aids please notify Jane at the time of making the appointment that help will be required as the clinic has a temporary ramp that can be put out.

 

What is your Cancellation Policy?

We require 24 hours' notice or a full fee will be charged (unless there are exceptional circumstances). We fully understand that things happen in life however Late cancellations and missed appointments are costly and frustrating. The clinic always has a waiting list and we respectfully ask that you please ensure adequate time for a slot to be filled where possible. Cancellations can be made via text: 07483986686  e-mail: jane.hazelgrovehealth.co.uk

 

Do I need to be referred by my Doctor?

No, it is not a problem to simply book yourself in for treatment. We do receive referrals from General Practitioners, Consultants, and other professionals however it is not necessary.

 

How Long are the appointments?

Initial appointments are 45minutes – 1 hour

Follow-ups 40 – minute slots

If you wish to have a longer appointment, please ring to discuss your requirements.

 

How do I pay for my appointment?

Payment can be made by card or cash.